In a strict move to ensure timely public service, the Noida Authority has withheld the salaries of eight of its senior officials. The action was taken due to their alleged failure to address public grievances filed through the official portal within the stipulated time frame.
CEO Takes Stern Action Against Pendency
The Chief Executive Officer of the Noida Authority, M Lokesh, confirmed the disciplinary step on Tuesday, December 4, 2025. He stated that the measure was essential to eliminate any delay or negligence in resolving complaints from citizens, especially those registered under the Integrated Grievance Redressal System (IGRS). Authorities have labeled the persistent backlog of cases as "highly objectionable."
The decision came after department heads and senior officers were marked as "defaulters" for having more than twelve pending IGRS complaints each. This was despite repeated instructions from the administration to clear the backlog and expedite resolutions.
Officials Named, Salaries Held Until Further Notice
The officials whose salaries will remain blocked until further orders are issued include:
- Kranti Shekhar Singh, Special Officer (Group Housing)
- Arvind Kumar Singh, Special Officer (Land Records)
- A K Arora, General Manager (Civil)
- S P Singh, General Manager (Civil)
- R P Singh, General Manager (Water)
- Meena Bhargava, General Manager (Planning)
- Priya Singh, Deputy General Manager (Industrial)
- Sanjeev Kumar Bedi, Deputy General Manager (Residential Plots)
Nature of Public Complaints in Noida
CEO Lokesh outlined that the majority of grievances received in Noida pertain to essential civic issues. Common problems include disruptions in water supply, damaged roads, and complications in land or property transfer processes. Other frequent complaints are about sewage (black water) problems, issues related to industrial areas, and overgrown tree branches during the winter season.
"Generally, a period of 15 days or a month is given to address an issue," Lokesh explained. "These officials failed to address issues within that time frame," he added, underscoring the reason for the stringent action. The move is seen as a clear signal from the top administration that laxity in public service delivery will not be tolerated.
