In a significant upgrade aimed at modernising passenger facilities, Western Railway has launched a state-of-the-art digital lounge and co-working space at Mumbai Central station. This initiative is part of broader efforts to enhance traveller comfort and introduce contemporary amenities at one of the city's key transit hubs.
A Thoughtfully Designed Passenger Hub
The newly inaugurated facility spans an area of nearly 1,712 square feet and has been developed by the Mumbai division's commercial department. The design focuses on efficient space utilisation to create a comfortable and functional environment for the thousands of passengers who pass through the station daily.
Passengers can now access a wide array of modern amenities designed for both relaxation and productivity. The lounge is equipped with high-speed Wi-Fi, numerous charging points, modular seating, dedicated workstations, sofas, and tables. For refreshment, self-service light snacks and non-alcoholic beverages are available, complemented by upgraded washroom facilities, offering an airport-style lounge experience within the railway station.
Catering to Modern Professional Needs
Recognising the shift in travel patterns and the rise of remote work, the lounge features dedicated professional spaces. It includes separate conference and meeting rooms, along with video conferencing facilities. This move directly supports the needs of business travellers and professionals seeking a flexible workspace while on the move.
The operation of this digital lounge has been entrusted to a private partner under a public-private collaboration model. Ten11 Hospitality LLP will manage the facility under its INEJ Lounge brand, a setup intended to improve service quality and operational efficiency.
Financial Impact and Future Expansion
This project is not just about passenger convenience; it's also a strategic move to boost non-fare revenue for the railways. Officials estimate that the lounge will generate approximately ₹3.2 crore in revenue over the next five years. This aligns with Western Railway's broader strategy to diversify and increase its non-fare income streams.
The success of this pilot project at Mumbai Central could pave the way for similar facilities across the network. Railway officials have indicated that the rollout of such lounges at other major stations will depend on passenger response and operational feasibility. If successful, this model could become a new standard for enhancing passenger experience and generating ancillary revenue at stations nationwide.
