IndiGo Airlines has initiated the process to compensate passengers who faced severe disruptions earlier this month. The airline confirmed that its teams will start reaching out to affected travellers from December 26 to facilitate the distribution of travel vouchers worth ₹10,000.
Who is Eligible for the Compensation?
The compensation is targeted at passengers who were severely impacted and heavily stranded at airports between noon on December 3 and the end of the day on December 5. IndiGo has identified specific flights during this period where passengers endured hours-long delays and congestion. The voucher, termed a 'Gesture of Care', can be redeemed for any future IndiGo flight and will remain valid for a period of 12 months.
The airline attributed the widespread disruptions to a combination of factors, including the newly implemented Flight Duty Time Limitations (FDTL) norms, minor technical issues, and adverse weather conditions, which led to multiple cancellations.
Process for Passengers and Travel Partners
IndiGo stated that its teams will proactively contact customers of the identified flights whose contact details are already available with the airline. For passengers who made their bookings through third-party travel agents or online travel portals, the process involves an extra step.
"For those who have booked through a travel partner, we are closely coordinating with them to receive your required contact details. Once received, our teams will proactively reach out directly to these customers," the airline explained in a social media post.
What If You Are Not Contacted?
Understanding that some affected passengers might be missed in the initial outreach, IndiGo has announced a backup mechanism. The airline will launch a dedicated webpage on January 1, 2026, where customers can submit their journey details if they have not been contacted by the airline's team.
"Please be assured that our teams are working tirelessly and taking this forward with care, attention, and a strong sense of responsibility," IndiGo added, seeking to reassure customers about the compensation process.
This move follows the airline's initial announcement on December 11, where it pledged the vouchers for severely impacted customers. The commitment was reiterated in a post on Sunday, December 21, outlining the rollout plan and eligibility window.
