Mumbai's CSMIA Clinches Asia-Pacific's Best Airport for Departures Title at 2025 ASQ Awards
In a significant achievement for India's aviation sector, Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai, Maharashtra, has been voted as Asia-Pacific's Best Airport for Departures. This prestigious recognition was awarded in the category for airports handling over 40 million passengers annually at the 2025 Airport Service Quality (ASQ) Customer Experience Awards, presented by the Airports Council International.
A Testament to Excellence in Outbound Travel
The ASQ Awards are widely regarded as one of the most respected global benchmarks for evaluating airport customer service standards. This accolade underscores CSMIA's unwavering commitment to delivering an exceptional outbound travel experience, setting a high bar for airports across the region. The award highlights the airport's strategic focus on passenger comfort, operational efficiency, and innovative service delivery.
Five Fascinating Facts About Chhatrapati Shivaji Maharaj International Airport
Beyond this latest honor, CSMIA boasts several remarkable features that contribute to its stellar reputation:
- World's Busiest Single-Runway Airport: CSMIA efficiently manages over 1,000 Air Traffic Movements daily on a single active runway, demonstrating remarkable operational prowess and logistical efficiency.
- Digital-First Operations: The airport has fully embraced digital transformation with advanced features including DigiYatra biometric gates, self-check-in kiosks, and automated bag drop systems, streamlining the passenger journey from entry to departure.
- Cultural Immersion Experience: Terminal 2 features the "Artbeat of New India" corridor, an impressive art and cultural installation that showcases India's rich heritage while transforming the airport environment into a visually captivating space.
- Consistent Excellence: CSMIA has maintained its position as a top performer, having won the prestigious Best Airport in Asia-Pacific award in its category multiple times over the years, demonstrating sustained commitment to quality.
- Sustainable Airport Initiatives: The airport has implemented thoughtful sustainability measures and passenger amenities, including enhanced hygiene facilities, reflecting its responsibility toward both travelers and environmental conservation.
Strategic Operations and Broader Impact
Operated through a collaboration between Mumbai International Airport Limited (MIAL) and the Airports Authority of India, CSMIA's success story exemplifies how strategic investments in technology, sustainability, and passenger-centric design can revolutionize airport operations. This recognition arrives at a crucial juncture for India's civil aviation sector, which continues to experience substantial growth in passenger volumes annually.
As a primary gateway connecting India to global destinations, CSMIA's achievements serve as a powerful example of how integrating cutting-edge technology with superior service and innovative design can effectively meet evolving travel demands. The airport's accolades reinforce its position as a benchmark for excellence in the competitive aviation landscape.
