New Delhi: In a significant move to streamline the implementation of the Delhi government's new traffic challan settlement and grievance redressal framework, the Delhi Traffic Police has commenced a comprehensive revamp of its e-challan system. Officials confirmed that the upgraded platform is expected to be operational within a month. The overhaul is designed to support the proposed digital grievance redressal mechanism and create a structured workflow covering challan issuance, grievance filing, penalty payments, and court referrals.
Upgraded System Features
Deputy Commissioner of Police (Traffic Headquarters) SK Singh stated, "The e-challan system is being upgraded and is likely to be implemented within a month. Earlier, most violators approached courts directly. Under the MoRTH gazette notification dated Jan 20, 2026, a person whose grievance is rejected by the grievance redressal officer will have to deposit 50% of the challan amount before moving court. The e-challan machines are also being upgraded accordingly." He further added that the Delhi Traffic Police is strengthening the on-the-spot challan mechanism by making photographs of the violator, vehicle, and prosecuting officer mandatory. This step aims to improve accountability and transparency in the enforcement process.
Reducing Court Burden
Officials noted that the new mechanism is expected to significantly reduce the burden on courts by introducing a digital grievance redressal stage before cases reach the judiciary. Last month, Chief Minister Rekha Gupta announced that the Delhi government would soon implement the amended provisions of the Central Motor Vehicles Rules related to traffic challans.
Revised Rules for Violators
Under the revised rules, a violator will have 45 days from the date of challan issuance to either pay the penalty or challenge it online before a grievance redressal officer. If no action is taken during this period, the challan will be treated as accepted, and the penalty must be paid within the next 30 days. If the violator still approaches court after the grievance is rejected, depositing 50% of the penalty amount will be mandatory.
Integration with Automated Enforcement
The upgraded platform will also integrate challans generated through Delhi's automated enforcement network, including CCTV cameras and other digital surveillance systems. According to officials, e-challans will be delivered within three days when the violator's mobile number is available in government records. In cases where mobile numbers are unavailable, physical notices will be issued within 15 days.
The online portal will capture every stage of the process, including challan issuance, grievance proceedings, payments, and final disposal, creating a transparent digital trail of enforcement actions. Delhi Traffic Police is also enhancing enforcement technology with better image quality, improved number plate recognition, and more accurate detection of violations involving two-wheelers, which often pose challenges for automated camera systems.
This revamp marks a critical step towards modernizing traffic enforcement in Delhi, leveraging technology to ensure efficiency, transparency, and fairness in dealing with traffic violations.
