TRAI Announces Major Updates to Telecom Apps with Appeals Feature and Revamps
The Telecom Regulatory Authority of India (TRAI) has unveiled plans to significantly enhance its suite of mobile applications, targeting a comprehensive rollout by March 2026. This initiative aims to bolster user empowerment and improve the overall telecom ecosystem in the country.
New Appeals Feature in DND App
A key highlight of this update is the introduction of an appeals feature within the Do Not Disturb (DND) app. Currently, users can register complaints about unsolicited commercial communications (UCC) through the app. The new feature will allow them to appeal decisions if they are dissatisfied with the resolution provided by telecom service providers or TRAI.
This move is expected to streamline grievance redressal, offering a more transparent and user-friendly process. It addresses long-standing concerns about the effectiveness of the DND mechanism, potentially reducing spam calls and messages more efficiently.
Revamped MyCall and MySpeed Apps
In addition to the DND app, TRAI will launch revamped versions of the MyCall and MySpeed applications. These updates are designed to provide enhanced functionality and a better user interface.
- MyCall App: This app, which allows users to rate the quality of their voice calls, will receive improvements to make feedback collection more intuitive and actionable for telecom operators.
- MySpeed App: Focused on measuring internet speed, the revamped app will offer more accurate and detailed reports, helping consumers monitor their broadband and mobile data performance effectively.
The overhaul of these apps underscores TRAI's commitment to leveraging technology for regulatory purposes, ensuring that consumers have reliable tools to assess and report on telecom services.
Implementation Timeline and Goals
TRAI has set a deadline of March 2026 for the launch of these updates. This timeline allows for thorough development and testing to ensure seamless integration and user adoption. The authority emphasizes that these enhancements are part of a broader strategy to:
- Increase consumer satisfaction by providing more control over telecom interactions.
- Foster accountability among service providers through better monitoring and feedback mechanisms.
- Promote digital literacy and engagement with regulatory tools.
By introducing the appeals feature and revamping key apps, TRAI aims to create a more responsive and user-centric telecom environment, aligning with global best practices in telecommunications regulation.
