Airtel subscribers across India, particularly in Delhi-NCR, Mumbai, and other major urban centres, experienced significant service disruptions beginning Thursday and continuing into the morning of Friday.
Data from outage-tracking platforms indicated a sharp surge in complaints, with mobile internet connectivity being the most impacted, accounting for approximately 64 per cent of reports. Users also reported substantial issues with signal strength, which made up about 27 per cent of complaints, and voice calls, which constituted 6 per cent of the reports.
While some users in the Delhi-NCR region speculated that a major storm on Thursday afternoon may have triggered the connectivity failures, Airtel has not provided an official explanation for the widespread outage yet.
The company’s social media pages have issued apologies to individual users, but no formal statement regarding the cause or a definitive restoration timeline has been released.
The disruptions have raised concerns among subscribers who rely on Airtel's services for daily communication and work. Many took to social media platforms to express their frustration and seek updates from the telecom operator.
Industry experts suggest that such outages can result from multiple factors, including network congestion, technical glitches, or external events like severe weather. However, without an official statement from Airtel, the exact cause remains unclear.
As of Friday morning, some users reported gradual restoration of services in certain areas, but others continued to face intermittent connectivity issues. Airtel has yet to confirm full restoration of services nationwide.
