Saudi Arabia Launches Unified Helpline for Visa Status Queries as Relief Deadline Nears
The General Directorate of Passports in Saudi Arabia has directed all visa holders to a single helpline number for resolving status-related queries. This announcement comes as an earlier relief measure for expired visas approaches its final deadline, providing crucial support for individuals affected by regional circumstances.
Unified Helpline Number for Visa-Related Queries
The General Directorate of Passports has stated that individuals seeking clarification on visa status can now contact the unified number 992. This helpline is specifically designed to assist with enquiries related to all types of visit visas, Umrah visas, transit visas, and final exit visas. It targets cases involving visas that had expired as of February 25, 2026, enabling affected individuals to obtain guidance on their status and necessary next steps.
Relief Measures for Stranded Visitors
This initiative follows earlier directives issued by the Ministry of Interior under instructions from the Saudi leadership. These measures were introduced to address the situation of visa holders who were unable to leave the Kingdom due to prevailing regional conditions. Authorities have been rectifying the status of affected individuals across multiple visa categories as part of this comprehensive effort.
Extension Window and Exit Flexibility
Under the earlier directive, visit visas of all types, along with Umrah, transit, and final exit visas that expired by February 25, 2026, were made eligible for extension. Visitors can request these extensions through their host via the Absher platform after paying the legally mandated fees, with the window open until April 18, 2026.
Simultaneously, authorities have provided an alternative route for those who prefer to leave instead of extending their stay. Eligible visa holders are permitted to depart directly through international exit points without extending their visas, and without incurring any fees or late fines. This provision offers immediate exit while avoiding penalties, ensuring flexibility for affected individuals.
Deadline Approaches for Compliance
Authorities have reiterated that all beneficiaries must act before April 18, 2026. Individuals are expected to either complete the extension process through official channels or depart the Kingdom within the permitted timeframe. Failure to comply within the deadline will lead to enforcement of applicable regulations against violators.
The newly highlighted helpline is intended to streamline communication and ensure that affected individuals can resolve their queries without confusion as the deadline nears. This proactive step aims to facilitate smoother transitions and adherence to Saudi Arabia's immigration policies.
