GMCH-32 Introduces Comprehensive Patient Feedback System with QR Technology
In a significant step towards enhancing patient-centric healthcare, Government Medical College and Hospital, Sector 32 (GMCH-32) in Chandigarh has launched a comprehensive patient feedback system. This innovative initiative allows patients and their attendants to formally share their experiences regarding hospital services through a structured digital platform.
Digital Accessibility Through QR Codes and Online Portal
The patient feedback form is now available on the hospital's official website, gmch.gov.in, and has been deployed as QR codes across various hospital blocks. By scanning these QR codes or accessing the online portal, patients can submit their feedback directly, eliminating the need for physical complaint registers or repeated follow-ups with hospital authorities.
Hospital officials explained that many complaints and concerns regarding facilities and services often go unheard because patients and their families either hesitate to approach authorities or don't know where to report issues. The new feedback system aims to bridge this gap by offering a simple, structured, and transparent platform for communication.
Structured Rating System Across Four Key Modules
The feedback form features a comprehensive rating system where patients can evaluate their experience on a scale of 1 to 4:
- 1 - Below expectations
- 2 - Satisfactory
- 3 - Good
- 4 - Very good
The questionnaire has been divided into four distinct modules covering different aspects of the hospital experience:
- Registration and Waiting Time: This module assesses the ease of registration or appointment processes, time taken to see a doctor, and availability of basic amenities like drinking water and seating areas. Officials believe this section will help identify bottlenecks in patient flow and areas needing infrastructural support.
- Clinical Care Evaluation: This section focuses on interaction with doctors and nursing staff, clarity of communication, and overall satisfaction with treatment quality.
- Support Services Assessment: This module covers diagnostic facilities and other allied services that form essential components of patient care.
- Overall Experience Rating: The final section asks patients to rate their complete experience at GMCH-32.
Data-Driven Approach to Healthcare Improvement
Hospital authorities emphasize that the structured nature of this feedback system will enable them to analyze patterns rather than responding only to isolated complaints. The system is designed to help administrators understand what patients are experiencing on the ground and identify specific areas needing improvement.
"Continuous feedback is critical for quality enhancement in healthcare delivery," stated a hospital official. GMCH-32 officials clarified that this feedback mechanism is not a one-time exercise but part of an ongoing patient experience assessment process. The collected data will be reviewed periodically to guide policy decisions and administrative reforms within the hospital.
Part of Broader Digital Transformation Initiative
This feedback initiative represents one component of a broader digital transformation underway at GMCH-32. Over recent years, the hospital has been steadily moving toward digitization to reduce paperwork, streamline processes, and improve overall efficiency.
The upcoming e-hospital system, currently in its final implementation stages, is expected to significantly transform how patients interact with the hospital. Once operational, this system will digitize the entire patient journey—from registration and appointment scheduling to prescriptions and medical records. This transformation is anticipated to reduce long queues, minimize paperwork, and save time for both patients and healthcare providers.
Integration with Existing Digital Infrastructure
GMCH-32 Director-Principal Dr. GP Thami highlighted that several digital systems are already operational at the hospital. "The e-office system has been implemented, which has made administrative functioning more professional and efficient. Only a few branches, such as accounts and purchasing, remain to be integrated. Once completed, the entire administrative workflow will be fully digital," he explained.
Dr. Thami added that the e-hospital system would particularly benefit patients with an Ayushman Bharat Health Account (ABHA) ID. "Patients with an ABHA ID will not need to carry physical cards. Through menu-based registration, their complete medical history, investigation reports, prescriptions, and treatment details will be securely available in the system," he noted.
Hospital officials emphasized that combining the patient feedback system with the upcoming e-hospital platform reflects a strategic shift toward data-driven healthcare management. This integrated approach aims to create a more responsive, efficient, and patient-friendly healthcare environment at GMCH-32.
