Gurgaon: Two bank staffers allegedly used confidential customer data to access an Axis Bank account, change its registered mobile number and quietly take a pre-approved loan of Rs 4.7 lakh in the customer's name.
The fraud came to light only when Rs 12,585 was deducted as the first EMI from the victim's account.
The case was registered at Cyber Crime police station in Manesar on Dec 11, 2025, after the complainant alleged that the amount had been debited on Dec 6. When he approached the bank, he learnt that the mobile number linked to his account had been changed and a loan had already been processed in his name.
Police said the fraud was executed in stages. Mohammad Asif (36), who had worked as a sales executive at an Axis Bank branch in the city before resigning in Nov 2025 and joining Paytm, allegedly accessed banking records and identified accounts carrying pre-approved loan offers. He then shared customer IDs, phone numbers and other sensitive details with his elder brother, Mohammad Ali (37), a deputy manager at a private bank's Delhi branch, who is suspected to be the mastermind.
Using those details, the accused and their associates allegedly forged signatures, practised them and went to the bank posing as genuine account holders. By giving the correct customer ID, they gained the confidence of bank officials and got the registered mobile number changed. Once the number was changed, they used internet banking access to take the loan.
Since the mobile number was changed, the victim did not get any message from the bank. Police said Mohammad Hashim (32), a Faridabad resident known to Ali, was part of the operation. After Asif accessed the confidential information and a SIM was procured, Hashim and another associate went to the bank. The associate has not yet been identified. Hashim was arrested on Jan 30 and taken on three-day police remand.
A few days later, police arrested Puranchand (58), who was allegedly promised Rs 5,000 to procure SIM cards in his name.
The money trail, police said, led to fake bank accounts before being routed through multiple accounts in other states.
An FIR has been registered under charges of cheating, forgery, personation, criminal conspiracy and provisions of the Information Technology Act. Four accused have been arrested so far. Police said all banks concerned will be contacted to assess the wider scale of the fraud.
