RBI Push to Clear KYC Backlog, Curb Fraud
RBI mandates banks to clear KYC update delays, warns against routine rejections to combat fraud and mis-selling. New AI tools like MuleHunter.ai deployed. #Banking #RBI #CustomerProtection
Category : Search result: customer loyalty
Ahmedabad firm to pay Rs 1.85 lakh for cancelling InterMiles
Ahmedabad consumer commission orders InterMiles to pay Rs 1.85 lakh to a frequent flyer for cancelling his loyalty points without proper notice. Read the full case details.
Axis Max Life Cuts Response Time 30% Using Agentic AI
Axis Max Life Insurance deploys Agentic AI, slashing customer query resolution time by 30%. Discover how this tech enhances service and boosts efficiency.
Prayagraj Airport Jumps to 12th in National Passenger Survey
Prayagraj Airport's passenger satisfaction score leaps, ranking 12th nationally. Discover how UP airports like Bareilly and Ayodhya also excelled in the latest AAI survey.
23% Indian Users Struggle with Mobile Complaint Process
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
Owner Shares ₹19,900 Crore Bonus With Staff After Sale
Graham Walker sold his family business Fibrebond for $1.7 billion and gave $240 million as bonuses to loyal employees. An inspiring story of gratitude and corporate loyalty.
Bank Union Seeks Rule Against Customer Abuse, Opposes Privatisation
AIBEA demands disciplinary action for customers abusing bank staff, highlights recruitment slowdown's impact on CASA deposits, and reaffirms opposition to bank privatisation. Read key insights from the Pune conference.
US Factory Boss Gifts $240M Bonus to 540 Employees
Former Fibrebond CEO Graham Walker ensured a $240 million bonus for 540 employees after selling the company. A heartwarming story of loyalty and reward. Read more!
ASBL Hosts India's Largest Real Estate Customer Event
ASBL successfully organized India's biggest real estate event in Delhi, bringing together thousands of customers. The event celebrated homeownership and showcased future projects.
Ricky Kej's Amazon Delivery Complaint Goes Viral
Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
Cyber Fraud Risks for Gen Z Highlighted in Ludhiana Workshop
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
IndiGo to Contact Passengers for ₹10,000 Vouchers from Dec 26
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
TRAI Mandates 1600 Series for Insurance Calls
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
12 Cybercriminals Arrested in Deoghar for Customer Care Scam
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.
MoEngage raises $280M in Series F for AI push
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
BSNL Rolls Out Swadeshi 'Sanchar Mitra' App for Customer Onboarding
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
Kapture CX Hosts AI in CX Forum with 70+ Leaders
Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
RBI's Jan-Feb Drive to Clear Pending Customer Complaints
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Delhi Airport Chaos as IndiGo Cancels Flights Again
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Samsung CES 2026: AI Vision & TriFold Phone Launch Details
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's 2026 Digital Banking Rules: What It Means for You
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Tata Comm buys 51% stake in AI firm Commotion for ₹227 cr
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Vizag: ₹32 Lakh Lost to Fake Customer Care Scams
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
Coupang Data Breach Affects 33.7 Million Users
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
GIM Study: Balanced AI Design Builds Customer Trust
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho: 61% Queries Solved by Gen AI, IPO Dec 3
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple's Fifth India Store Coming to Noida
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Indian Cloud Telephony Firms Lead Voice AI Revolution
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Warikoo's driver salary post sparks loyalty debate
Entrepreneur Ankur Warikoo's viral post about his driver's salary and trust relationship sparks psychologist insights on long-term staff becoming family. Learn what builds such deep bonds.
Ring Forces Hundreds of Remote Workers to Relocate
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
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