23% Indian Users Struggle with Mobile Complaint Process
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
Bollywood actor Sushant Singh reported a Mumbai rooftop restaurant for loud music past 10 PM. Mumbai Police responded, citing noise pollution laws. Read the full story.
AIBEA demands disciplinary action for customers abusing bank staff, highlights recruitment slowdown's impact on CASA deposits, and reaffirms opposition to bank privatisation. Read key insights from the Pune conference.
ASBL successfully organized India's biggest real estate event in Delhi, bringing together thousands of customers. The event celebrated homeownership and showcased future projects.
Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
A birthday celebration turned hilarious after Zomato misread delivery instructions and iced them onto the cake. Watch the viral video and see how netizens reacted to this relatable food delivery mishap.
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
Former BCCI president Sourav Ganguly files a police complaint in Kolkata against a football fan club head for making objectionable remarks. The complaint alleges defamation and threats.
A Bengaluru apartment association's collection of Rs 3.3 lakh as fines in three months sparks a formal police complaint. Details accessed by DH reveal the scale of the issue. Read the full investigation.
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
A complaint has been filed in Lucknow against Bihar CM Nitish Kumar and UP minister Sanjay Nishad over a viral hijab-pulling video. SP leader demands legal action. Details inside.
A legal complaint has been filed against Bihar Chief Minister Nitish Kumar for allegedly grabbing a woman's hijab. The case, marked to Bengaluru police and women's commission, sparks controversy. Read the full details.
Learn how to report cyber fraud, hacking, or online harassment from home using India's National Cyber Crime Reporting Portal. Save time and act fast with our detailed guide.
Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
A 19-year-old has filed a police complaint against a restaurant at Kempegowda International Airport, alleging he found a worm in his food and was falsely implicated in an extortion case. Police have registered a case against the establishment.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.