New Regulatory Framework for Chandigarh Power Distribution
The Joint Electricity Regulatory Commission (JERC) has introduced draft conditions that will tighten operational norms for Chandigarh Power Distribution Limited (CPDL). These regulations are designed to enhance accountability and strengthen consumer protection within the power distribution sector.
Key Provisions in the Draft Regulations
Under the proposed guidelines, CPDL must adhere to clearly defined service standards. The company is required to conduct an annual energy audit and publish reports on power losses and wastage on its official website. This move aims to increase transparency and efficiency in power distribution.
The draft also mandates the preparation and publication of a comprehensive customer charter. This document will outline consumers' rights, entitlements, and responsibilities, as well as the licensee's obligations under the Electricity Act and other applicable laws. The charter will include guaranteed service levels, a mechanism for handling consumer complaints, a consumer rights statement, and information on electricity connections, consumption, and assessments.
Complaint Handling and Public Access
CPDL must comply with the complaint-handling procedure specified by JERC. Copies of this procedure, updated periodically, must be made available for public inspection at relevant premises during working hours. New consumers will receive the document free of cost, while existing consumers may obtain it at a price not exceeding the duplication costs.
The commission retains the authority to amend or modify these regulations on its own motion or upon application by the licensee, subject to the provisions of the Electricity Act, 2003, and JERC (Transmission and Distribution Licensing) Regulations, 2020.
Penalties for Non-Compliance
Failure to comply with the prescribed norms or repeated negligence in power supply could lead to penal action, including suspension or cancellation of CPDL's licence in the public interest. The draft also directs CPDL to ensure uninterrupted 24x7 power supply and to comply with directions issued by the Electrical Inspector under the Electricity Act.
CPDL is a deemed distribution licensee under the Electricity Act, 2003. Its licence is valid for 25 years, until January 31, 2050, from the effective date of the Transfer Scheme, 2025, unless revoked or renewed earlier in accordance with the law.
Public Consultation and Feedback
JERC has invited objections and suggestions from the public on the draft regulations. Submissions are open until May 20, 2026. This provides an opportunity for stakeholders to voice their opinions and contribute to the finalization of the rules.
Recent Power Disruptions in Chandigarh
A thunderstorm on Monday morning caused power disruptions in several parts of the city. Residents from sectors 36, 18, 19, and some southern sectors reported erratic supply. A resident of Sector 36 noted, Power supply was disrupted repeatedly during the intervening night of Sunday and Monday. Such incidents underscore the need for robust regulatory oversight and improved service reliability.
