Hisar Police Implements Strict Three-Day Deadline for Public Grievance Resolution
In a significant move to enhance public service and reduce bureaucratic delays, the police administration in Hisar has mandated that all citizen complaints must be resolved within a strict three-day timeframe. This directive was formally issued by Additional Director General of Police (ADGP) K K Rao during a comprehensive range-level crime review meeting held recently.
Addressing Public Inconvenience and Building Trust
The primary objective behind this new policy is to eliminate the need for citizens to make multiple, frustrating visits to police stations to follow up on their grievances. ADGP K K Rao emphasized that this measure is designed to ensure prompt attention and swift action on all complaints, thereby fostering a more responsive and citizen-friendly policing environment.
Police officials across all levels have been instructed to accord the highest priority to complaints received through various channels, including direct submissions at police offices, stations, and other communication platforms. A system of close monitoring will be implemented to track the progress and resolution of each complaint, ensuring adherence to the three-day deadline.
Preventing System Misuse and Enhancing Accountability
To safeguard the integrity of this new complaint resolution mechanism, the police administration has warned that strict legal action will be taken against individuals who repeatedly file false or malicious complaints. This step aims to prevent misuse of the system while protecting the time and resources of law enforcement personnel.
During the meeting, ADGP Rao also stressed the importance of greater accountability and a more public-friendly approach in policing. Officers were directed to ensure that police personnel interact with citizens in a respectful and courteous manner, which is expected to improve trust and strengthen community-police relations at the grassroots level.
Additional Public-Oriented Initiatives Announced
Beyond the three-day complaint resolution mandate, several other key decisions were announced to enhance police effectiveness and public engagement:
- Youth Engagement: Encouraging young people to undertake positive social work at village and ward levels, promoting community involvement.
- Increased Police Visibility: Boosting the presence of police personnel on the ground to deter crime and reassure the public.
- Faster Emergency Response: Reducing the response time of critical emergency units such as Emergency Response Vehicles (ERV) and Police Control Room (PCR) teams to ensure quicker assistance during crises.
These collective measures represent a comprehensive effort by the Hisar police to transform their operational approach, making it more efficient, transparent, and aligned with the needs of the citizens they serve.
