Kanpur's Sampoorna Samadhan Diwas Sees Immediate Resolution of 17 Public Grievances
In a significant push for administrative efficiency, the Sampoorna Samadhan Diwas, or Complete Grievance Redressal Day, held at the Merchant Chamber of Commerce in Sadar Tehsil, Kanpur, on Saturday, resulted in the on-the-spot resolution of 17 out of 153 complaints. The event, chaired by District Magistrate Jitendra Pratap Singh, underscored a commitment to timely and effective public service delivery.
DM Directs Swift Action on Pending Complaints
DM Jitendra Pratap Singh issued clear directives to concerned officials, mandating that all remaining complaints be disposed of with quality within the stipulated seven-day timeframe as per the grievance redressal mechanism. He emphasized that the program was not a mere formality and stressed that every complaint must be resolved to the full satisfaction of the complainant. Singh added that he would personally review pending cases and fix accountability in instances of negligence, ensuring a robust follow-up process.
Notable Cases of Prompt Resolution
Several grievances were addressed promptly during the event, showcasing the initiative's impact:
- Ansh Singh, a resident of Naubasta, received a disability certificate on the spot through a special medical camp organized at the venue.
- An error in the revenue records of Wahiduddin Ahmed, a resident of Colonelganj, was immediately rectified.
- Discrepancies in the names of Raj Bahadur Kamal and his father, from Panki, were corrected based on the report of the revenue inspector.
- For Himanshu Shukla from Fazalganj, the formalities for surrendering his late father's arms licence were completed immediately, sparing him unnecessary inconvenience.
Department-Wise Breakdown of Complaints
The event revealed a detailed distribution of grievances across various departments, highlighting areas needing attention:
- The Revenue department received the highest number of complaints—69.
- This was followed by 26 complaints against the Police department.
- 19 complaints were lodged against the municipal corporation.
- 17 complaints targeted the Kanpur Development Authority (KDA).
- Four complaints each were filed against the District Supply department, Water Tax department, and KESCO.
- The remaining complaints pertained to other departments, indicating a broad spectrum of public concerns.
This initiative reflects a proactive approach to governance, aiming to enhance transparency and responsiveness in Kanpur's administrative framework.
