Prayagraj's Digital Magh Mela Initiative Sets New Benchmark with Near-Perfect Complaint Resolution
In a groundbreaking move to enhance the experience for millions of devotees, the Prayagraj administration has launched a digital initiative during the ongoing Magh Mela, setting a new record for efficiency and service delivery. Under the direct guidance of Chief Minister Yogi Adityanath, this technological push aims to provide better facilities, improved security, and prompt assistance to attendees of this annual religious and spiritual congregation.
Mela Seva App: A Digital Lifeline for Devotees
The cornerstone of this initiative is the Mela Seva app, designed to offer quick solutions to problems faced by devotees and visitors across the vast 800-hectare Magh Mela area. Mela Adhikari Rishiraj reported that from December 1 to February 2, a total of 2,279 complaints were registered through the app. Impressively, 2,277 of these were resolved within just 2 hours, resulting in a resolution rate of 99.99 percent. This achievement has kept the pending complaint rate at a negligible 0.01 percent, showcasing the app's effectiveness in real-time problem-solving.
Innovative QR Code System Enhances Accessibility
To ensure seamless access, the administration installed QR codes on over 15,000 electricity poles throughout the mela grounds. Devotees can simply scan these codes with their mobile phones to directly connect to the Mela Seva app. Upon scanning, an online form opens, allowing users to register complaints by entering their name, mobile number, and a security code. This user-friendly system has democratized access to administrative support, making it easier for attendees to report issues from any corner of the expansive site.
Breakdown of Complaints and Resolution Efficiency
The data reveals a detailed insight into the types of issues faced by devotees:
- Water Department: Received the highest number of complaints at 636, all resolved within 2 hours.
- Sanitation Department: 549 complaints were logged, with only 2 remaining pending.
- Electricity Department: 441 complaints were addressed promptly.
- Road Department: 150 complaints were efficiently handled.
- Health Department: 85 complaints were resolved.
- Police Department: 73 complaints were dealt with.
- Fire Department: 4 complaints were settled.
This breakdown underscores the app's versatility in managing diverse issues, from infrastructure to public safety, with remarkable speed.
Government Priority: Technology-Driven Mela Management
Making the Magh Mela a new benchmark in terms of facilities and technology has been a top priority for the state government. The Mela Seva app represents a significant step in this direction, transforming how large-scale events are managed. By leveraging digital tools, the administration has not only improved response times but also set a precedent for future melas and gatherings across the region.
The app will remain operational until February 15, the last bathing day of the Magh Mela, ensuring continuous support for devotees throughout the event. This initiative highlights a broader trend towards digital governance and smart city solutions, positioning Prayagraj as a leader in innovative public service delivery.
