In a significant move aimed at enhancing consumer satisfaction, the top official of Bihar's power department has issued strict instructions for the swift registration and resolution of all electricity-related grievances. This directive underscores a renewed focus on consumer-centric governance within the state's energy sector.
Open House Drives On-The-Spot Solutions
The directive was issued by Manoj Kumar Singh, who serves as the Secretary of the Energy Department and the Chairman-cum-Managing Director of the Bihar State Power Holding Company Limited (BSPHCL). He took this step during an open house meeting conducted at Vidyut Bhawan in Patna on Thursday. The session was specifically organized to address the concerns of industrial consumers and investors connected to high-tension and low-tension supply systems.
To ensure widespread participation and immediate action, Singh connected via video conference with supply division offices across Bihar. This technological facilitation allowed for the on-the-spot resolution of local issues raised by consumers from various districts, bringing the administration closer to the people.
Commitment to Transparency and Uninterrupted Supply
The meeting saw the presence of senior officials from the department, where detailed discussions were held on a range of complaints, suggestions, and demands presented by consumers. Emphasizing the state government's commitment, Singh reiterated the goal of ensuring quality and uninterrupted power supply for all. Following the discussions, immediate instructions were issued to the concerned wings of the department for prompt action and systemic improvements.
"As part of the state government’s guidelines, BSPHCL and its subsidiary companies remain committed to transparency and speedy grievance redressal," stated Singh. He highlighted that regular open house sessions are organized every Thursday from 3 pm to 4 pm at Vidyut Bhawan. He described this initiative as a crucial step towards building a reliable and industry-friendly power infrastructure in Bihar.
A Structured Approach to Consumer Complaints
This institutionalized weekly meeting represents a structured approach to public grievance redressal. The key outcomes and focus areas from the directive include:
- Priority Registration: Every consumer grievance must be registered on priority without delay.
- Earliest Resolution: Officials have been tasked to ensure the fastest possible resolution of each complaint.
- Systemic Improvement: The process aims not just at fixing individual problems but also at identifying and correcting systemic flaws in power supply and customer service.
The move is expected to significantly improve the experience of both domestic and industrial power consumers in Bihar, fostering a more accountable and responsive energy utility system.
