Passengers flying with Indigo faced severe disruptions and widespread frustration as a wave of flight cancellations and delays hit several routes, with Nagpur airport emerging as a major hotspot for the chaos. Social media platforms were inundated with complaints, videos, and posts from stranded travelers documenting a scene of utter confusion.
Social Media Flooded with Passenger Anguish
From missing luggage to repeated misinformation and uncertainty over upcoming flights, travelers across airports took to X (formerly Twitter) and Instagram to voice their distress. Hashtags like #IndigiDelay, #Indigo, #FlightCancellations, and #IndigoChaos trended prominently on Friday as the situation escalated. Numerous users tagged Indigo's official handles, the Directorate General of Civil Aviation (DGCA), the Civil Aviation Ministry, and the Nagpur Airport authority, demanding immediate intervention.
Online scans revealed dozens of posts where passengers struggled to get clarity on their flights, refunds, and baggage. Many reported being shuffled between counters with no clear information, while others lamented lost luggage despite assurances from airline staff. Videos of heated arguments between frustrated passengers and Indigo ground personnel circulated widely, highlighting alleged poor coordination and a lack of timely updates.
Personal Ordeals Highlight Systemic Failures
One of the most widely shared complaints came from X user Shubham, who detailed his harrowing journey. "I had a flight last night from Calcutta to Pune via Nagpur," he recounted. "Initially, my flight got delayed at Calcutta, and when I reached Nagpur, I was informed that my next flight was cancelled. After some time, they arranged seats on a flight to Mumbai on Friday morning. The worst part is when I landed in Mumbai, I got to know that my luggage had not reached. Even after the assurance that I would get my luggage, they still left it at Nagpur airport. Now I am without my clothes and belongings."
The financial burden on travelers was also significant. Another passenger, Hiren, shared that his Nagpur-Mumbai flight on Friday evening was cancelled, forcing him to book a last-minute ticket with Air India for nearly Rs 22,000 for a one-way journey.
Baggage Woes and Unreachable Support
Grievances related to missing baggage saw a sharp surge. Kishore Kumar, traveling from Delhi to Nagpur, reported being unable to contact the airline about his lost bag. "I got the cell number of Nagpur Duty, but no one is picking up, neither is customer service reachable," he posted.
Echoing this sentiment, X user Jaypal Baviskar described a similar ordeal: "Multiple delays, false promises, zero support. After landing, my brother's luggage went missing, and he is stranded at Nagpur airport for eight hours with no updates."
The frustration even spilled over into dark humor, with passengers sharing memes hinting at possible staffing issues. One widely circulated meme sarcastically asked, "Kisi ko plane chalana aata hai?" (Does anyone know how to fly a plane?).
The incident at Nagpur and other airports underscores a significant breakdown in communication and operational reliability for one of India's largest carriers. It has prompted calls for stricter oversight and better passenger compensation mechanisms from regulatory bodies.
