Kempegowda International Airport Unveils Premium Care by BLR Passenger Service Brand
In a significant move to enhance the travel experience, Bengaluru's Kempegowda International Airport (KIA) has officially launched Care by BLR, a new personalized passenger service brand. This initiative, spearheaded by Bengaluru Airport International Limited (BIAL), the airport's operator, aims to redefine airport hospitality by offering premium, end-to-end assistance that seamlessly blends operational efficiency with a human-centric approach.
Comprehensive Service Portfolio for All Travelers
The Care by BLR portfolio is designed to cater to the diverse needs of modern travelers, providing a suite of curated offerings that elevate convenience and comfort. Key services included in this premium package are:
- Meet and Assist: Personalized guidance from check-in to boarding or arrival.
- Porter and Luggage Services: Hassle-free handling of baggage throughout the airport.
- Valet Parking: Convenient parking solutions for a smooth start to journeys.
- Luxury Limousine Transfers: High-end transportation options for arrivals and departures.
- Arrival Lounge Access: Exclusive spaces for relaxation upon landing.
- Flower Services: Special arrangements for greetings or celebrations.
These services are available for departures, arrivals, and transit passengers, covering both domestic and international travel across Terminals 1 and 2 at KIA. This ensures that all travelers, regardless of their itinerary, can benefit from the enhanced airport experience.
Round-the-Clock Availability and Easy Booking Options
To align with the dynamic nature of air travel, all Care by BLR services operate 24/7, in sync with flight schedules, ensuring accessibility at any hour. Passengers have multiple convenient channels to book these premium offerings:
- Pulse App: The official mobile application for seamless digital bookings.
- BLR Airport Website: Online reservations through the airport's official portal.
- Dedicated Counters: Physical Care by BLR counters located within both terminals for in-person assistance.
This multi-platform approach underscores BIAL's commitment to integrating technology with personalized service, making it easier for passengers to customize their airport journey according to their preferences.
The launch of Care by BLR marks a strategic step by KIA to position itself as a leader in airport hospitality, focusing on delivering exceptional value and comfort to travelers. By offering these tailored services, Bengaluru's airport not only enhances operational efficiency but also fosters a more welcoming and stress-free environment, setting a new benchmark for passenger care in India's aviation sector.
