MahaRERA Achieves Record Complaint Resolution Amid Legislative Scrutiny
Officials from the Maharashtra Real Estate Regulatory Authority (MahaRERA) announced on Monday that the regulator successfully resolved 6,945 complaints from homebuyers in the past year. This disclosure came during a debate in the state assembly, where concerns were raised about pending grievances and the sluggish recovery of dues from non-compliant developers.
Accelerated Hearing Process and Disposal Rates
According to MahaRERA officials, the complaint disposal rate has seen a significant improvement over the authority's seven-year history, with hearings accelerating notably in the last 24 months. While approximately 6,000 complaints remain pending, hearings have already commenced for nearly all cases, except those filed within the last two months.
"MahaRERA resolved 6,945 complaints from homebuyers within a single year. We are prioritising the disposal of the oldest pending cases," a MahaRERA official stated. Data reveals that while 4,775 complaints were disposed of in 2024, that number surged to 6,945 in 2025.
Since its inception in May 2017, MahaRERA has received 23,854 complaints, with 14,902 resolved in the first seven years. However, the momentum has shifted recently; in the last two years alone, 13,003 complaints were disposed of—exceeding the 10,235 new filings in the same period. This indicates that the regulator is effectively reducing the backlog of older cases.
Challenges in Recovery of Dues
Despite the faster disposal of cases, the actual recovery of funds remains a substantial challenge. The state government recently announced a special recovery drive after observing that only 34% of the Rs792 crore in recovery dues has been collected from defaulting developers.
In the Assembly, BJP MLA Atul Bhatkhalkar expressed concerns over the regulator's efficiency and demanded a performance audit to ensure accountability. In response, Cabinet Minister Shambhuraj Desai outlined a plan for a special recovery drive in districts with low collection rates.
"We are seeking information on defaulters from the transport and revenue departments. If necessary, we will seek assistance from the income tax department to trace the accounts and assets of developers who fail to comply with recovery orders," Desai said.
Homebuyer Grievances and Regulatory Measures
Homebuyers typically approach MahaRERA with grievances related to delayed possession, substandard construction quality, or a developer's failure to provide promised amenities. "A homebuyer invests his or her life's savings into a house. It is MahaRERA's responsibility to protect those interests and ensure relief is provided promptly," the official added.
To further expedite redressal, MahaRERA chairman Manoj Saunik, alongside members Mahesh Pathak and Ravindra Deshpande, introduced measures to increase hearing frequency and systematically prioritise long-standing disputes.
Enhanced Scrutiny and Future Goals
Beyond dispute resolution, MahaRERA has tightened scrutiny during the project registration stage. Independent teams now examine the legal, financial, and technical aspects of a project before granting approvals.
Officials stated that the authority's long-term goal is to ensure timely completion of housing projects and minimise the friction that leads to disputes. They also urged prospective buyers to meticulously review all project documents before signing any purchase agreements.
