Mumbai Metro One, a key rapid transit system promoted by Reliance Infrastructure, has achieved a significant milestone by receiving the prestigious Great Place To Work certification. This recognition is a testament to the positive workplace culture experienced by its employees, as reflected in comprehensive feedback gathered through rigorous surveys.
Understanding the Certification Process
The Great Place To Work certification is awarded to organisations that demonstrate a minimum 70% positive score in an employee experience survey. This assessment evaluates critical factors such as credibility, respect, fairness, pride, and camaraderie within the workplace. The certification process is conducted by Great Place To Work, an entity with over three decades of experience in studying workplace practices globally.
Methodology and Global Standards
Great Place To Work employs a standardised, research-driven methodology that analyses inputs from employees across more than 150 countries. Importantly, the certification is largely based on direct employee responses rather than management submissions, ensuring an authentic representation of the workplace environment.
Employee Feedback and Operational Insights
According to Mumbai Metro One, the recognition reflects feedback from staff across various functions, including operations, maintenance, customer service, and support roles. These employees are responsible for critical tasks such as train operations, station management, safety protocols, and commuter interface on the Versova–Andheri–Ghatkopar corridor.
Daily Operations and Service Frequency
Metro Line 1 operates an impressive 476 services daily, catering to the high demand of commuters. During peak hours, trains run at a frequency of 3 minutes and 20 seconds, ensuring efficient transit. Off-peak services operate at intervals of 5 minutes and 55 seconds, maintaining consistent connectivity throughout the day.
Service Timings and Corridor Significance
The first service of the day commences at 5.30 am from both Versova and Ghatkopar stations. The last service departs at 11.26 pm from Versova and 11.52 pm from Ghatkopar, providing extended hours for passengers. Mumbai Metro One runs the east–west corridor, which connects the western and eastern suburbs of Mumbai, making it one of the busiest rapid transit lines in the Mumbai Metropolitan Region.
This certification not only highlights the commitment of Mumbai Metro One to fostering a positive work environment but also underscores its role in enhancing urban mobility through reliable and efficient services.
