Drivers operating app-based taxi services at Mangaluru International Airport (MIA) have voiced serious operational challenges, claiming the existing system causes difficulties for both them and the travelling public. The Dakshina Kannada District Online Taxi Owners' Association highlighted these issues during a press interaction on Friday.
Key Grievances: FASTag Fees and Inadequate Parking
BK Imtiyaz, the honorary president of the association, pinpointed the absence of a dedicated FASTag lane for commercial vehicles as a major concern. He explained that such a lane would enable quicker pick-ups without attracting parking charges. Under current rules, drivers are granted a 10-minute passage time for entry and exit, with fees applicable only beyond this window.
However, Imtiyaz stated that at the exit, drivers are compelled to pay Rs 100 online, regardless of whether they are carrying a passenger. The cash payment option demands a higher fee of Rs 200. "We're unable to sustain, as the payments through app-based taxis is comparatively lower than other regular taxi services offered in the region," Imtiyaz emphasised.
Another critical issue raised was the severe shortage of parking space. Imtiyaz revealed that while over 250 app-based taxis operate in Mangaluru, only 10 vehicles are permitted to park at the airport at any given time. The association has submitted multiple memorandums to MIA stakeholders requesting an increase in slots to 25 but has not received a positive response so far.
Passenger Inconvenience and Lack of Basic Amenities
Abdul M, the secretary of the association, brought attention to the passenger pick-up protocol, which he claims adds to the hassle. He alleged that app-based taxis are directed to use the second lane for pick-ups instead of the first lane. This arrangement creates significant hurdles for passengers, especially senior citizens, particularly during inclement weather, as they must walk further to reach their cab.
Abdul M further claimed that even for pre-booked personal rentals, drivers are forced to use the second lane, leading to customer dissatisfaction and potential loss of business for the drivers.
Adding to the drivers' plight is the complete lack of proper waiting areas or restroom facilities near the designated parking zone. This forces drivers to remain inside their vehicles for extended periods, enduring extreme heat or heavy rainfall without basic amenities.
Airport's Response Awaited
When approached for comments on these allegations, a spokesperson for Mangaluru International Airport responded via email. The spokesperson stated that key personnel authorised to address the association's concerns were on personal leave, making it impossible to provide an immediate response. The ball is now in the airport's court to address these operational issues affecting a key segment of its passenger transport ecosystem.
