Chennai: Domestic, commercial, and other low-tension electricity consumers in Tamil Nadu can now enable an auto-debit facility to ensure timely payment of power consumption charges and avoid penalties. The Tamil Nadu Power Distribution Corporation Limited (TNPDCL) has introduced this feature in collaboration with Federal Bank through the National Automated Clearing House (NACH) platform.
How the Auto-Debit Facility Works
Officials stated that all low-tension consumers, including household services, can register on the TNPDCL website for the auto-debit facility by submitting bank account details and completing Aadhaar-based authentication. Once activated, the consumption charges will be automatically debited from the linked bank account on the 10th day from the date of assessment, and an e-receipt will be generated. Consumers also have the option to cancel the auto-debit facility via the website.
In case of payment failure due to insufficient funds or other reasons, consumers will be informed through SMS and email, and they can pay the bill through alternative modes. With nearly 85% of consumers already paying electricity bills online, this new facility is expected to bolster TNPDCL's revenue by ensuring confirmed payments.
Existing Payment Options
Electricity consumers currently have multiple options to pay bills, including net banking, credit and debit cards, UPI, as well as through post offices, banks, and TN e-Seva centres. However, skipping payment even by a day often results in disconnection of services, payment of penalties, and reconnection charges.
Consumer Activists Raise Concerns
While welcoming the move, consumer activists have raised concerns. S Neelakanta Pillai, a chartered engineer, stated that the auto-debit facility should be restricted only to consumption charges. He noted that the circular mentions miscellaneous charges and arrears will also be auto-debited, which he believes is not correct. "Consumer discretion should not be taken for granted," he said.
Pillai also emphasized that auto-debit should occur from the date the consumer is informed of the charges, as assessments are often communicated many days after the assessment date. Importantly, he called for a separate grievance redressal team with contact numbers of officers in charge to resolve issues related to this facility.
