PNB MetLife India Insurance Company Limited reported a strong claims settlement performance for the financial year 2025-26, achieving a 99.81% Individual Claim Settlement Ratio and a 99.70% Group Claim Settlement Ratio. The company settled 6,188 individual claims totaling Rs. 526.62 crore and 6,868 group claims amounting to Rs. 502.69 crore during the period.
Speed and Efficiency in Claims Processing
Speed of service remained a key strength for PNB MetLife in FY26. The company settled 99.98% of claims within 30 days of receiving all required documents, 95% within seven days, and 35% within just one day. This rapid processing underscores the insurer's commitment to minimizing customer wait times during critical moments.
PNB MetLife also strengthened its claims experience with the 'Claims Assure - 3 Hours' initiative. Under this program, decisions on 1,681 claims worth Rs. 56.67 crore were made within three hours, and those claims were subsequently settled within a maximum timeframe of one week. The initiative applies to non-early death claims where the policy was active for at least three years, with complete intimation and all required documents submitted and verified, up to Rs. 50 lakhs.
Digital and Physical Accessibility
To make claims easier and more accessible, customers can initiate requests through the khUshi app, the company website, WhatsApp, or at partner bank branches and PNB MetLife's branches. This omnichannel approach ensures that support is always within reach, whether through digital or physical channels.
Commenting on the milestone, Sameer Bansal, MD & CEO of PNB MetLife, said, "At PNB MetLife, every claim is a promise in action. When customers come to us, often in their most challenging moments, they should not have to wait or worry. Our priority is to respond with speed, simplicity, and empathy—supporting them every step of the way so they can move forward with confidence. Our performance of 99.81% in FY26 reflects the sustained investments we have made in faster service, digital enablement, and personalized support, strengthening customer trust."
Company Overview
PNB MetLife India Insurance Company Limited is one of the leading life insurance companies in India, combining the financial strength of MetLife, Inc. with the credibility of Punjab National Bank (PNB), one of India's oldest nationalized banks. The company's positioning, "Always Ready for Life," is demonstrated through empowering every individual to lead their life with absolute confidence.
With a strong presence in 182 offices and access to customers in over 20,000 locations through bank partnerships, PNB MetLife offers a comprehensive insurance solutions portfolio covering Child Education, Family Protection, Long-Term Saving, and Retirement. The company has a wide range of protection and retirement plans available through its sales channel of over 40,000 financial advisors and multiple bank partners, and caters to over 585 group relationships in India.
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