Prominent investor and businessman TV Mohandas Pai has publicly criticized Air India Express for what he described as "sloppy service" and poor staff behavior during a recent flight experience. The outspoken business leader took to social media platform X to voice his concerns about the low-cost carrier's service standards.
Social Media Outburst Over Flight Experience
In a strongly worded post that has gained significant attention, Mohandas Pai detailed his unpleasant experience aboard flight IX 2142. He specifically called out the air hostesses for their behavior, describing their service as "crude" and "badly behaved." The businessman tagged both Air India Express and its parent company Tata Sons in his complaint, demanding immediate action.
"Lousy service by air hostesses on @AirIndiaX flight IX 2142. Crude, badly behaved, sloppy service. Arguing with passenger. Please take action against the air hostesses," Pai wrote in his initial post. He followed up with additional criticism, questioning when the company plans to provide better training for its staff and emphasizing that passengers should expect at least polite behavior from crew members.
Second High-Profile Complaint in Recent Days
This incident marks the second time within days that a prominent public figure has called out Air India Express for service issues. Just recently, Indian cricketer Mohammed Siraj publicly complained about the airline after experiencing flight delays at Guwahati airport and what he described as poor communication from the carrier.
The cricket star was returning to Hyderabad following India's test match defeat against South Africa when his flight faced cancellation. Air India Express responded to Siraj's complaint by stating that the Guwahati to Hyderabad flight was cancelled due to "unforeseen operational reasons" and assured that their airport team was assisting affected passengers.
Growing Concerns About Service Standards
The back-to-back complaints from high-profile individuals have raised serious questions about service quality and staff training at Air India Express. Mohandas Pai's specific mention of staff arguing with passengers suggests deeper issues in customer handling and service delivery that need addressing.
As of now, Air India Express has not issued any official response to Mohandas Pai's allegations or responded to media queries regarding the incident. The airline's silence on the matter has only intensified public scrutiny of their service standards and customer complaint resolution processes.
The timing of these complaints is particularly significant as the aviation industry continues to recover post-pandemic and passenger expectations for quality service remain high. With prominent figures like Mohandas Pai and Mohammed Siraj bringing these issues to public attention, pressure is mounting on Air India Express to address service quality concerns and implement better staff training protocols.
