The Gurugram police have successfully dismantled a fraudulent call centre operating in Delhi's Janakpuri area, which was allegedly involved in a credit card limit enhancement scam. Five individuals, including a woman, have been arrested in connection with the operation.
Details of the Scam
The accused had been perpetrating cyber fraud for the past five months, frequently changing their location every 10 to 15 days to avoid detection. According to police reports, a complaint was filed at the Cyber Crime South Police Station on March 11 by a man who claimed to have been cheated of approximately Rs 28,000. The victim received a link from an individual promising to increase his credit card limit, and upon clicking the link, the money was fraudulently taken.
Police Action
Under the supervision of Assistant Commissioner of Police (Cyber) Gaurav Phogat, a team led by Inspector Naveen Kumar, Station House Officer of Cyber Crime South Police Station, conducted a raid on the call centre in Janakpuri. The arrests were made on Friday, and the accused have been identified as Rahul (33), a resident of Baljit Nagar; Anuj Pal (20), Gaurav (24), and Mukul Kirar (22), all residents of Inderpuri; and Anchal (21), a resident of Tilak Nagar.
Modus Operandi
During interrogation, it was revealed that the accused targeted individuals by offering to increase their credit card limits. Acting on the instructions of the main accused, they received customer data and made calls while posing as representatives of credit card companies. They then sent fraudulent links and used the stolen information to make online purchases using the victims' credit cards. The goods purchased were either handed over to the main accused or sold by the accused if their value ranged between Rs 5,000 and Rs 7,000.
ACP Gaurav Phogat stated that the call centre had been operated by the main accused, Rahul, since January 2026. After committing fraud, the accused would suspend operations for two to three days before resuming. To avoid detection, they changed locations every 10 to 15 days. The main accused supplied fresh customer data after each fraud and collected the old data. The police are currently questioning the accused to uncover further details.
