The Deputy Commissioner (DC) of Kurukshetra has announced that the Samadhan Shivirs, organized to address public grievances, have received over 8,000 complaints to date. These camps, held across the district, aim to provide a platform for citizens to voice their issues and seek timely resolutions.
Purpose and Impact of Samadhan Shivirs
Samadhan Shivirs are part of a state-wide initiative in Haryana to bring government services closer to the people. The camps facilitate direct interaction between residents and officials, covering a wide range of departments such as revenue, police, health, and social welfare. The DC emphasized that the high number of complaints reflects the community's trust in the system.
Breakdown of Complaints
- Revenue-related issues: Land disputes, property records, and mutation cases constitute a significant portion.
- Public works: Problems with roads, water supply, and sanitation are frequently reported.
- Social welfare: Grievances regarding pensions, subsidies, and benefits under government schemes.
- Others: Issues related to law and order, health services, and education.
Resolution Mechanism
Each complaint is registered and assigned to the concerned department for action. The DC stated that over 70% of the complaints have been resolved, with the rest under process. Regular follow-ups are conducted to ensure timely disposal. Special attention is given to cases involving vulnerable groups.
Public Response
Residents have appreciated the initiative, noting that it reduces the need to visit multiple offices. Many have reported that their long-pending issues were addressed during these camps. The DC urged more citizens to participate and avail of the services.
Future Plans
The district administration plans to expand the reach of Samadhan Shivirs to remote areas. Mobile camps and online complaint portals are being considered to enhance accessibility. The goal is to achieve 100% resolution and build a responsive governance model.
In conclusion, the Samadhan Shivirs in Kurukshetra have proven effective in bridging the gap between the government and the public, with over 8,000 complaints showcasing the initiative's reach and impact.
