The Tamil Nadu Power Distribution Corporation Ltd (TNPDCL) is set to revive its localised helpline 'Fuse on Call', enabling consumers to register complaints about power outages or blown fuses, aiming to expedite the redress process.
Current Complaint System
Presently, electricity-related complaints are managed through a centralised system named 'Minnagam'. Consumers can dial 9498794987 to report grievances. Staff at the call centre forward these complaints to the relevant power distribution section, which then alerts field personnel. However, this multi-step process has led to delays, with complaints about power cuts taking too long to reach field staff.
Reintroduction of Local Helpline
In response to these delays, TNPDCL has decided to reintroduce the 'Fuse on Call' option in areas where power interruptions are frequently reported. A senior TNPDCL official stated, 'We have identified areas in North Chennai and suburban areas. We will initiate the helpline in those areas.' Each identified area will have a local reporting mechanism with a dedicated phone number, allowing field personnel to attend to complaints immediately.
Consumer Activist Reactions
T Sadagopan, a consumer activist from Pattabiram, welcomed the move. He noted, 'In the city, the jurisdiction is smaller and personnel can reach the spot immediately. In suburban areas, each section office covers a vast area and personnel take time to reach the spot. This system helps. Also, the communication is one-to-one and redress is quicker. The facility should be extended to all areas.'
Ramarao, another civic activist from Nanganallur, highlighted that residents have already created a WhatsApp group with local TNPDCL personnel to report electricity grievances, as reaching out to 'Minnagam' or the local section office was never easy.
This initiative is expected to significantly reduce response times and improve customer satisfaction in areas prone to power disruptions.
