India Post Launches Second N-Gen Post Office at PGIMER, Chandigarh
In a significant step toward modernizing postal services, the Punjab Circle of India Post inaugurated its second N-Gen (Next Generation) Post Office at the Post Graduate Institute of Medical Education & Research (PGIMER) in Sector 12, Chandigarh, on Monday. This initiative aims to transform traditional postal facilities into vibrant, technology-enabled hubs tailored for youth and students.
Blending Tradition with Innovation
The inauguration ceremony was led by Director Professor Vivek Lal of PGIMER, who was joined by officers from the Department of Posts. Prof. Lal emphasized the enduring value of India's postal services, stating, "Nothing can match the human face, the human commitment, and the human connection that our postal services represent. You may add glamour, technology, and speed, but the substance has always been unmatched." He shared a personal anecdote about sending cards to Europe during a Middle East conflict, noting that every one reached its destination, highlighting the service's reliability.
Prof. Lal praised the N-Gen initiative for preserving the core soul of the postal system while integrating modern technology with designs that appeal to younger generations. This aligns with a nationwide vision to reimagine post offices as dynamic, student-centric spaces that resonate with N-Gen and Gen Z aspirations.
Commitment to Evolution and Service
Dr. Amanpreet Singh, Director Postal Services (HQ) for Punjab Circle, addressed the gathering, reaffirming the Department of Posts' dedication to adapting to changing times without losing its service-oriented roots. "The N-Gen Post Office reflects our effort to speak the language of today's youth while staying true to the core values of India Post—reliability, reach, and trust," he said. Dr. Singh added that the space is designed to be used, lived in, and owned by students, positioning post offices as relevant partners in their daily lives.
Features of the N-Gen Post Office at PGIMER
Designed with students at its heart, the N-Gen Post Office at PGIMER goes beyond a conventional service center. It is conceptualized as a social, interactive, and collaborative environment where young users can access a range of services while connecting and unwinding. Key features include:
- Contemporary interior design for a welcoming atmosphere
- Wi-Fi-enabled zones for seamless connectivity
- QR code-based digital payment facilities for convenience
- Speed Post services with a special 10% discount for students
- Parcel packaging facility for easy shipping
- Mini library stocked with books and magazines
- Comfortable seating and student-friendly workspaces
- Offline games and television facilities for entertainment
This revamped post office caters to diverse needs, whether sending documents domestically or internationally, accessing digital services, or spending time in a comfortable setting. It reflects the creative spirit and expectations of the student community, transforming the postal experience into a more engaging and functional one.
Background and Future Outlook
Punjab's first N-Gen Post Office was inaugurated at Panjab University in Chandigarh on December 22, 2025, featuring similar amenities like Wi-Fi, coffee corners, games, and reading areas, alongside full postal, banking, and digital services. The launch at PGIMER builds on this success, showcasing India Post's ongoing efforts to innovate and stay relevant in a digital age.
By combining technology with human-centric values, India Post aims to foster a new generation of users who appreciate both efficiency and tradition. This initiative not only enhances service delivery but also strengthens the postal system's role as a trusted institution in India's evolving landscape.
