In a significant move to streamline services and reduce public inconvenience, the Greater Bengaluru Authority (GBA) has urged citizens to lodge their e-khata related complaints through the official helpline instead of making physical visits to the office. The directive aims to enhance efficiency and ease the process for Bengaluru's property owners.
Helpline as the Primary Grievance Channel
Special Commissioner of the GBA, Moudgil, emphasized the new protocol for addressing issues concerning the digital land record system. He strongly advised the public to utilize the designated helpline number for registering any complaints or queries related to e-khata. This step is intended to decongest office premises and provide a more organized, accessible channel for support.
The official announcement was made on 24 December 2025, marking a shift in how civic interactions for property documentation are managed in the city. By promoting the helpline, the authority hopes to resolve issues faster and save citizens the time and effort spent on traveling and waiting in queues.
'First In First Out' System for Application Processing
Alongside the helpline advisory, Special Commissioner Moudgil detailed a crucial procedural update. The GBA has implemented a 'First In First Out' (FIFO) system for handling all e-khata applications. Under this transparent mechanism, applications will be processed strictly in the sequence they are received.
This means the date and time of filing will determine the order of disposal, ensuring a fair and unbiased queue for all applicants. The FIFO model is expected to bring greater predictability and eliminate potential backlogs or preferential treatment in the application review process.
Implications for Bengaluru's Residents
The combined measures of promoting the helpline and the FIFO system represent a dual approach to improving civic service delivery. For citizens, this translates to a clearer, more rule-based framework for engaging with the property registration authority. The emphasis on digital and telephonic interfaces aligns with broader governance trends towards e-governance and reducing in-person dependencies.
Residents of Bengaluru seeking to update or obtain their e-khata documents are now encouraged to first contact the GBA helpline. This initiative, announced as 2025 draws to a close, sets the stage for a more systematic and user-friendly property documentation process in the new year, potentially serving as a model for other municipal services.
