Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Discover how UFC star Jack Della Maddalena built a $1 million net worth by 2025. We break down his fight purses, bonuses, and sponsorship deals that fueled his rapid financial rise.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Northern Railway's Lucknow division disburses its first Rs 1 crore insurance payout under the RSP scheme to the family of track maintainer Anwar Ali. Read the full story.
Dakshina Kannada MP Capt Brijesh Chowta intervenes to expedite delayed Weather-Based Crop Insurance Scheme (WBCIS) payments for thousands of eligible farmers. Read about the directive and the reasons behind the hold-up.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
SaaS leader Capillary Technologies raises $45M in Series D funding led by Avataar Ventures to expand global presence and enhance AI-powered customer loyalty solutions.
Amazon begins $2.5 billion payouts to eligible Prime members after FTC settlement. Find out if you qualify for a refund and the details of the lawsuit.
Zomato CEO announces new feature allowing restaurants to access customer phone numbers with consent. Learn about the privacy implications and terms of this controversial update.
Bitespeed launches revolutionary AI Voice Agents for e-commerce, automating customer support. Over 100 enterprise brands have already adopted this game-changing technology.
SaaS logistics platform Shipsy appoints Servo Sawhney as Chief Customer Officer to drive global customer success and strategic growth initiatives.
AMD, Cisco Systems and Saudi AI startup Humain form joint venture for Middle East data centers, securing Luma AI as first major customer for 100MW project. Major expansion planned by 2030.
Bajaj Markets achieves 40% engagement boost and 25% lead generation growth using Netcore Cloud's AI-powered conversational agents. Discover how AI transforms financial services.
Deoghar police arrested eight cybercriminals posing as customer care representatives in a major raid near Pesarpur village. Learn how they defrauded people across India.
Asian Paints, Ashok Leyland, and 8 other companies trade ex-dividend on November 18, 2025. Learn which stocks to hold for interim payouts and key dividend amounts.
A Pune man's unique protest with donkeys towing his faulty Mahindra Thar goes viral. Owner Ganesh Sangde demands action after repeated service failures. Read the full story.
Around 600,000 Alaskans will receive a $1,000 Permanent Fund Dividend this year, one of the lowest payouts in two decades. Discover why the amount is so low and how it's funded.
US House votes to end record shutdown. Deal guarantees back pay for workers, funds security, and includes a controversial $500,000 provision for senators. Read the full breakdown.
Taiwan Semiconductor Manufacturing Company approves $14.98 billion capital appropriation plan and increases dividend payout to NT$4.50 per share for semiconductor expansion.
As companies race to automate support, speaking to a real person has become a luxury, sometimes even a paid one. Explore the human cost of AI-driven customer service.