Verizon $20 Credits After Outage: How to Claim
Verizon offers $20 credits to customers affected by a major service outage caused by a software issue. Learn how to avail the compensation and get answers to key questions.
Category : Search result: customer expectations
Hermès Sales Strategy Backfires, Tests Loyal Clients' Patience
Hermès faces backlash as its exclusive sales model creates an exhausting loop for loyal customers. The luxury brand's non-transparent waiting lists and invasive checks now test patience more than reward loyalty.
RBI Sets New Rules for Bank Internal Ombudsman
The Reserve Bank of India has introduced fresh guidelines for the internal ombudsman mechanism in banks. These rules aim to enhance customer grievance redressal and ensure fair practices.
Budget 2026 Expectations: FM Sitharaman's Historic Sunday
Finance Minister Nirmala Sitharaman prepares to present her ninth consecutive Budget on February 1, 2026. This historic Sunday presentation marks India's 88th Budget since independence.
Kolkata Sees Rise in Gas Booking Cyber Frauds via Fake Numbers
Cyber police in Kolkata report a sharp increase in cooking gas booking scams where fraudsters use fake customer care numbers on Google to steal money via WhatsApp video calls.
IndiGo Faces Backlash Over Alleged Mistreatment of Child Passenger
Writer Neelesh Misra alleges IndiGo staffer made rude remarks to his 10-year-old daughter traveling alone. Airline responds with investigation and defense of protocols.
Neelesh Mishra Hits Back at IndiGo Over Daughter's Treatment
Author Neelesh Mishra criticizes IndiGo's internal review response, alleging it ignores his concerns about his daughter's treatment as an unaccompanied minor on a solo flight.
Andy Jassy: Why Customer Satisfaction Never Lasts
Amazon CEO Andy Jassy explains his famous quote about customers being 'beautifully dissatisfied' and what it means for businesses trying to stay ahead in competitive markets.
Udupi Scams: Man Loses Rs 86k, Woman Rs 1.6 Lakh in Fraud
Ashok Kumar from Karkala lost Rs 85,999 after calling a fake bank helpline. In a separate case, a woman from Udupi found Rs 1.6 lakh illegally transferred from her account. Police have registered cases under IT Act and BNS.
WhatsApp Business API Boosts Customer Ops in Emerging Markets
WhatsApp Business API is revolutionizing customer service in emerging markets by enabling efficient, scalable, and cost-effective communication for businesses.
Warren Buffett's Secret to a Lasting Marriage
Billionaire investor Warren Buffett reveals his unconventional key to a long marriage: finding a partner with low expectations. Discover the deeper wisdom behind his famous quote.
Canara Robeco CIO: Govt Spending Crucial, Hopes Budget Avoids Tightening
Canara Robeco AMC's equity CIO Shridatta Bhandwaldar says government spending is vital amid weak demand. He shares 2026 outlook, sector views, and limited budget expectations. Read more.
Startups Seek ESOP Tax Clarity, Boost for Deep Tech & AI
Indian startups urge the government for clear ESOP taxation guidelines and enhanced funding for deep tech & AI in the upcoming budget. Experts highlight current tax hurdles.
Zomato User Exposes Huge Price Gap, Bill Goes Viral
A customer's viral post reveals a ₹335 price difference between Zomato and restaurant bills, igniting a fierce online debate about food delivery app pricing and hidden costs. Read the full story.
Zomato user charged ₹655 for ₹320 food order, sparks outrage
A Zomato user's complaint about being charged ₹655 for a ₹320 order ignites a social media storm. Users demand transparency on commissions, while delivery partners report unpaid incentives. Read the full story.
Nvidia's secret social listening campaign for DGX Spark revealed
Leaked emails show Nvidia CEO Jensen Huang personally ordered damage control after public criticism of DGX Spark AI system. Read how the chip giant monitors social media.
Airtel Customer Care Numbers 2026: Complete Guide
Get all the official Airtel customer care numbers for 2026. Contact support for prepaid, postpaid, DTH, broadband, and banking services easily. Save these essential helpline numbers now!
Amreli Teacher Duped of Rs 15 Lakh in Cyber Scam
A 61-year-old retired teacher from Amreli was cheated of Rs 15 lakh by fraudsters posing as SBI customer care. Learn how the scam unfolded and protect yourself.
Japan's No-Napkin Culture Sparks Major Reddit Travel Debate
A simple Reddit query about missing napkins in Japan ignited a deep cultural discussion. Discover why dining etiquette, tourist perceptions, and local norms clashed in this viral travel thread.
Aroa Ventures invests in AI CCaaS provider C-Zentrix
Aroa Ventures invests in C-Zentrix, an AI-powered Contact Center as a Service provider, to accelerate innovation and market expansion in customer experience solutions.
ET NOW's Budget Bharat Yatra 2026 to Amplify Grassroots Voices
ET NOW and ET NOW Swadesh launch Budget Bharat Yatra 2026, a month-long multi-city initiative to gather budget expectations from India's heartland. Discover how it aims to shape policy.
Microsoft's Fake Bill Gates Office for Angry Customers
A former Microsoft engineer reveals a 30-year-old secret: a fake 'Bill Gates's office' phone line was used to placate irate customers. Discover the clever ruse that saved the CEO's time.
Joyzai Launches AI Chatbot to Eliminate Customer Frustration
Indian startup Joyzai unveils its AI-powered chatbot designed to transform customer service by eliminating frustration and boosting satisfaction for businesses. Discover how.
India's Research Sector Grows 14% to Rs 29,008 Cr in FY25
India's research and insights industry surged to Rs 29,008 crore in FY2025, driven by predictive modelling and analytics. Discover the key growth drivers and future outlook.
Thiruvananthapuram Airport Earns Prestigious ACI Level-3 Rating
Thiruvananthapuram International Airport achieves ACI's Level-3 accreditation for superior customer experience, marking a significant upgrade from last year. Discover the tech and service initiatives behind this success.
Blinkit delivery agent's heartwarming New Year gesture goes viral
A Blinkit delivery agent's simple, personal New Year wish written on a customer's receipt sparks a viral wave of joy and appreciation online. Read this heartwarming story.
Bezos: Amazon's Success Secret is Customer Obsession, Not Rivals
Jeff Bezos credits Amazon's trillion-dollar success to an 'obsessive, compulsive focus on the customer' over competitors. He also advises youth to work at McDonald's for foundational skills. Read more.
Vadodara Airport Ranks 2nd Nationally in AAI Survey
Vadodara Airport achieves an impressive 4.98/5 score, securing second rank in India's AAI customer satisfaction survey. Discover how it topped Gujarat!
New Study Reveals India's Changing School Success Metrics
A major study of 3700+ stakeholders reveals a growing divide in how students, parents, and teachers in India define educational success. Discover the new school reality.
Microsoft's secret line for customers demanding Bill Gates
Microsoft had a secret internal line where operators answered as 'Bill Gates's office' to placate irate customers. Veteran engineer Raymond Chen reveals the clever support protocol. Read the full story.
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