Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
Trainzilla, India's first integrated business platform for fitness professionals, launches to streamline client management, payments, and branding. Discover how it empowers trainers.
Trainzilla launches as India's first comprehensive business platform for fitness trainers, offering tools for scheduling, payments, and client management. Discover how it empowers fitness professionals.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Telangana govt seeks legal opinion as its Gig Workers Act's cess provision may clash with Central labour codes. Will the state law be revised? Read for details.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Entrepreneur Ankur Warikoo's viral post about his driver's salary and trust relationship sparks psychologist insights on long-term staff becoming family. Learn what builds such deep bonds.
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.
Discover how The Lalit's loyalty program enhances guest experiences while supporting social causes. Learn about their unique points system and community initiatives.
SaaS leader Capillary Technologies raises $45M in Series D funding led by Avataar Ventures to expand global presence and enhance AI-powered customer loyalty solutions.
Amazon begins $2.5 billion payouts to eligible Prime members after FTC settlement. Find out if you qualify for a refund and the details of the lawsuit.
Zomato CEO announces new feature allowing restaurants to access customer phone numbers with consent. Learn about the privacy implications and terms of this controversial update.
Walter Orthmann, 100, spends 84 years working at same Brazilian company, setting Guinness World Record for longest career. Discover his inspiring story of loyalty and dedication.
WeekMate revolutionizes business operations with its integrated work platform featuring AI tools, project management, and communication solutions. Discover how it transforms workplace efficiency.
Bitespeed launches revolutionary AI Voice Agents for e-commerce, automating customer support. Over 100 enterprise brands have already adopted this game-changing technology.
SaaS logistics platform Shipsy appoints Servo Sawhney as Chief Customer Officer to drive global customer success and strategic growth initiatives.
AMD, Cisco Systems and Saudi AI startup Humain form joint venture for Middle East data centers, securing Luma AI as first major customer for 100MW project. Major expansion planned by 2030.
Finitione introduces Israel's first digital wallet combining tap payments with loyalty programs. Revolutionizing payment technology with seamless customer experience. Read more!
Explore the revamped ALL Accor+ Explorer membership with 2 free hotel nights, dining discounts & Gold status. Discover if this Rs. 19,499 program is right for your travel needs in India.
Bajaj Markets achieves 40% engagement boost and 25% lead generation growth using Netcore Cloud's AI-powered conversational agents. Discover how AI transforms financial services.
Deoghar police arrested eight cybercriminals posing as customer care representatives in a major raid near Pesarpur village. Learn how they defrauded people across India.