Aroa Ventures invests in AI CCaaS provider C-Zentrix
Aroa Ventures invests in C-Zentrix, an AI-powered Contact Center as a Service provider, to accelerate innovation and market expansion in customer experience solutions.
Category : Search result: Customer Satisfaction Index
Microsoft's Fake Bill Gates Office for Angry Customers
A former Microsoft engineer reveals a 30-year-old secret: a fake 'Bill Gates's office' phone line was used to placate irate customers. Discover the clever ruse that saved the CEO's time.
Joyzai Launches AI Chatbot to Eliminate Customer Frustration
Indian startup Joyzai unveils its AI-powered chatbot designed to transform customer service by eliminating frustration and boosting satisfaction for businesses. Discover how.
India's Research Sector Grows 14% to Rs 29,008 Cr in FY25
India's research and insights industry surged to Rs 29,008 crore in FY2025, driven by predictive modelling and analytics. Discover the key growth drivers and future outlook.
Maharashtra Districts Face Dry Winter Conditions: IMD
IMD data reveals Pune and other Maharashtra districts experiencing unusually dry winter with low humidity and cold air, raising health and air quality concerns. Learn the implications.
Thiruvananthapuram Airport Earns Prestigious ACI Level-3 Rating
Thiruvananthapuram International Airport achieves ACI's Level-3 accreditation for superior customer experience, marking a significant upgrade from last year. Discover the tech and service initiatives behind this success.
Blinkit delivery agent's heartwarming New Year gesture goes viral
A Blinkit delivery agent's simple, personal New Year wish written on a customer's receipt sparks a viral wave of joy and appreciation online. Read this heartwarming story.
Bezos: Amazon's Success Secret is Customer Obsession, Not Rivals
Jeff Bezos credits Amazon's trillion-dollar success to an 'obsessive, compulsive focus on the customer' over competitors. He also advises youth to work at McDonald's for foundational skills. Read more.
Vadodara Airport Ranks 2nd Nationally in AAI Survey
Vadodara Airport achieves an impressive 4.98/5 score, securing second rank in India's AAI customer satisfaction survey. Discover how it topped Gujarat!
Microsoft's secret line for customers demanding Bill Gates
Microsoft had a secret internal line where operators answered as 'Bill Gates's office' to placate irate customers. Veteran engineer Raymond Chen reveals the clever support protocol. Read the full story.
Teen Indian-origin founder bullied over startup glitch
A 16-year-old Indian-origin startup founder in Canada faced threats from a customer over a 30-second technical issue. Om Patel's story highlights the challenges young entrepreneurs face. Read more about the incident and community support.
Vizag Airport Sees 9.29% Passenger Growth in 2025
Visakhapatnam International Airport reports strong 9.29% passenger growth from Jan-Nov 2025, handling over 27.5 lakh flyers. It ranks 9th nationally for customer satisfaction. Read more about its hub ambitions.
Giridih: 3 Cyber Criminals Arrested, Rs 85 Lakh Property Seized
Giridih police arrested three inter-state cybercriminals from Telkhari forest for amassing property worth over Rs 85 lakh through fraud. Details on their modus operandi inside.
RBI Push to Clear KYC Backlog, Curb Fraud
RBI mandates banks to clear KYC update delays, warns against routine rejections to combat fraud and mis-selling. New AI tools like MuleHunter.ai deployed. #Banking #RBI #CustomerProtection
Axis Max Life Cuts Response Time 30% Using Agentic AI
Axis Max Life Insurance deploys Agentic AI, slashing customer query resolution time by 30%. Discover how this tech enhances service and boosts efficiency.
Prayagraj Airport Jumps to 12th in National Passenger Survey
Prayagraj Airport's passenger satisfaction score leaps, ranking 12th nationally. Discover how UP airports like Bareilly and Ayodhya also excelled in the latest AAI survey.
23% Indian Users Struggle with Mobile Complaint Process
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
Bank Union Seeks Rule Against Customer Abuse, Opposes Privatisation
AIBEA demands disciplinary action for customers abusing bank staff, highlights recruitment slowdown's impact on CASA deposits, and reaffirms opposition to bank privatisation. Read key insights from the Pune conference.
ASBL Hosts India's Largest Real Estate Customer Event
ASBL successfully organized India's biggest real estate event in Delhi, bringing together thousands of customers. The event celebrated homeownership and showcased future projects.
Noida Power Helpdesks Expand to 11, Boost Consumer Service
UPPCL increases Noida helpdesks to 11 under Urban Restructuring Plan, resolves 978 of 1,575 complaints swiftly. New system cuts response time for supply issues to 1-2 hours. Read more.
Ricky Kej's Amazon Delivery Complaint Goes Viral
Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
Cyber Fraud Risks for Gen Z Highlighted in Ludhiana Workshop
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
IndiGo to Contact Passengers for ₹10,000 Vouchers from Dec 26
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
West Godavari Leads AP in Public Perception, CM Lauds Collector
West Godavari district achieves highest public satisfaction score in Andhra Pradesh. CM Naidu praises Collector Nagarani's governance model. Discover the key factors behind this success.
West Godavari Leads AP in Public Perception, CM Naidu Lauds
West Godavari district leads Andhra Pradesh in public satisfaction, scoring 71.0 in the latest District Satisfaction Tracking. CM Naidu praised Collector Nagarani's governance. Discover the key factors behind this success.
TRAI Mandates 1600 Series for Insurance Calls
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
12 Cybercriminals Arrested in Deoghar for Customer Care Scam
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.
MoEngage raises $280M in Series F for AI push
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
BSNL Rolls Out Swadeshi 'Sanchar Mitra' App for Customer Onboarding
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
CA College Career Guidance Fails Students, Report Reveals
Over 80% of California students pursue higher education for better jobs, but only 20% are satisfied with career guidance. A new report highlights gaps in support and work-based learning. Read the full analysis.
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